![]() So, I did exactly what you recommended again. I had done what you recommended several days ago and it didn't work. Don't think I'll be extending the warranty when it runs out next month. Just "send it in and we will fix it" was his only cure for the apparent oversight on HP's part. So, it appears that whoever wrote the driver program forgot to include the installation wizard that you normally see with driver updates. ![]() Instead, a blank Shell screen appears then quickly disappears. right!! I told them that each time I tried to install it that the Installation Wizard that usually rolls up that shows the status of the install never came up. ![]() Told me I "shouldn't use the HP Support Assistant to update my drivers!!" He then said he would send a box so I could send them my computer to be repaired! Yeah. Opened a ticket with HP Support who logged into my system, tried updated the driver several times with no positive results. 1 dated which downloaded but would not install. HP Assistant recommended SP98196 Version. I have no sound after recent upgrade from Windows 10 Pro Version 1809 to 1903. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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